Returns Policy

Plain (undecorated) items

Changed your mind? Send plain stock back within 30 days of delivery — unworn, unwashed, with tags and original packaging — for a refund or exchange. If you're a consumer buying online you also have a statutory 14-day cancellation right under the Consumer Contracts Regulations; our 30 days is simply more generous.

Decorated or personalised items

Anything printed or embroidered to your order is made for you, so it can't be returned for a change of mind. It is fully covered for faults: if the garment or the decoration is wrong or defective, we'll redo it, replace it or refund it — our Guarantee has the detail.

Faulty goods

Faulty items are covered by the Consumer Rights Act 2015 regardless of anything above: within 30 days you're entitled to a full refund; after that, a repair or replacement. Nothing in this policy limits your statutory rights.

How to start a return

• Email sales@bay38.com with your order number and what you'd like to return.
• We'll confirm the return address and next steps within one working day.
• Refunds land within 14 days of the goods reaching us, to your original payment method.

Return postage is on us when an item is faulty or our mistake; for change-of-mind returns the postage is yours.