Clothing House – Privacy & Cookie Policy

 

Clothing House (“we”, “us”, “our”) values your privacy. This policy explains how we collect, use, and protect your personal information, in accordance with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

• Personal Information: name, email, phone, billing/shipping address, order and payment details.
• Technical/Usage Data: IP address, browser, device, referring URLs, pages viewed, and actions taken.

 

2. How We Collect It

• When you place an order, create an account, subscribe, or contact us.
• Automatically through cookies and analytics when you use the site.

 

3. How We Use Your Data

• To process and deliver orders, and provide customer support.
• To manage accounts and send service messages (e.g., order updates).
• With consent, to send marketing updates (you can opt out anytime).
• To improve our website, products, and user experience.

 

4. Legal Bases

• Contract (fulfilling your order).
• Legal obligation (e.g., tax and accounting).
• Legitimate interests (e.g., site security, service improvement).
• Consent (e.g., marketing emails).

 

5. Sharing Your Information

• We do not sell your data.
• We share data with trusted providers (payment processors, couriers, IT) to deliver our services.
• We may disclose data if required by law or during a business transfer (e.g., acquisition).
• Non-personal/aggregated data may be shared for analytics/reporting.

 

6. Cookies & Analytics

We use cookies to remember your preferences, enable core functions (login, cart, checkout), and analyse site usage (e.g., Google Analytics). You can control cookies in your browser settings. Learn more at aboutcookies.org.

 

7. Data Retention

We retain personal data only as long as necessary to fulfil orders, meet legal obligations, or resolve disputes.

 

8. Your Rights

• Access, rectify, or delete your data.
• Restrict or object to processing.
• Withdraw consent (for marketing) at any time.

To exercise your rights, please Contact Us.

 

9. Security

We use SSL and appropriate technical/organisational measures to protect your data. No method is 100% secure; we continually review and improve our safeguards.

 

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

 

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be indicated on this page and, where appropriate, notified by email or via your account dashboard.

 

12. Contact Details

 

Company Name: Clothing House Ltd
Registered Company Number: 09214895
VAT Number: GB196969719
 

Registered Office Address:
Walsall Wood Tyre & Service Ltd T/A Clothing House,
Unit 1 Hall Lane,
Walsall Wood,
Walsall,
West Midlands,
WS9 9AS

For privacy queries, email us or Contact Us.